Now that your business has grown, you are finally considering shipping your goods to customers. So how’s it going? You’ve come to the right site to learn more about cargo. We at Total Back Office Solutions work with businesses of every size daily. And, in this article, we’ll discuss what we’ve learned in the industry.
Things You Should Do
- Excellent customer care is a must. Your clients, if not well taken cared for, will find others to partner with. It’s easy to get upset when a customer contacts you venting about concerns. But, the problem may not be something that they regularly experience, and that’s why they’re reaching out. They are lost – and you are the only one who can get them out of this situation. If issues happen repeatedly, then it’s time to check what you can do to stop the issue from happening again.
- Address and acknowledge issues that may arise from transportation. Know what to do for delays such as freaky weather, heavy traffic, inventory shortages, and accidents. Make a plan for these incidences. Alert your client ahead in case of delays. Make the situation easy for them to handle and accept by providing them with early notice. Always consider heavy rush hour traffic when you create your shipping strategy.
- Prepare for weird and uncommon incidents. What would you do if one of your regular carriers shuts down? What if there’s a disaster that disrupts the traffic in a heavy shipping lane? Always prepare for the worst situations to lessen the damage when the inevitable happens. Not only will you be able to save money, you’ll also have the opportunity to save your customer.
- To make business easier to handle, you may outsource tasks such as offshore back office solutions, virtual assistants, and Cargowise One training service to Total Back Office Solutions so you can focus on the meat and potatoes of your business.
Things to Avoid
- Don’t anticipate that things will always fall on schedule. Never give yourself a false sense of security where untoward incidents will catch you off guard. If you are aware and have made plans on transportation issues and have prepared for unanticipated issues, then you may still turn towards the right track.
- Never blame the driver for every failure. Sometimes, there will be delays and instances caused by the driver, but there are also a number of issues that the driver cannot prevent. Having a reliable freight tracking system will give you the ability to check what’s going on in the supply chain.
- Never ever let back logs happen to your warehouse. Make it a point to put the goods on the go as early as possible, and always ensure that your trucks aren’t stuck in your warehouse. They should always be on the go without facing delays caused by rush hour traffic and things get delivered on the right schedule. To address this, you would need the help of a reliable logistics person.