Entrusting your business to service providers in different parts of the world or offshoring is now common in the transport and shipping industry. Businesses that use protocols such as Cargowise One training services could be better off if they outsource such tasks. Offshoring is taking in the services/products of another company, while outsourcing is taking in the services/products from another country. So below are some tips to help your organization once you opt for outsourcing to avoid offshore problems from happening. Though these steps seem basic, they definitely help your business in the long run.
Check your offshoring business partner first
Do a thorough background search on your offshore provider. Check their capabilities and abilities to deliver the KRAs and KPIs your business require. It is ideal to know that the offshore partner you choose is able to handle the task you’re outsourcing from them. Being efficient is the most important factor here. Assessing your partners is also the key in selecting the best BPO. By choosing the right partner, you end up saving time and resources instead of redoing the tasks because your provider wasn’t able to deliver results.
Be clear about your requirements
Be clear in providing the terms and conditions with your BPO partners in the form of a contract. Tell them the precise details of the results that you need to hit. Be clear about the quality of work as well as the deadlines they need to hit. It’s important that your offshore partners’ goals and aligned with yours.
Communication is crucial
Never assume that your BPO partner already knows what you require of them. Define expectations transparently and always provide updates. Keep in mind that you are working with a team from another side of the globe. There are times that you may even need to over communicate what your specific targets are so you and your partners are aligned.
Create a clear method to measure success
Create a plan to measure success and identify challenges. Draft a system that allows you to measure key performance indicators. Use KRA and KPI systems to see if plans are going well and results are hit. This process helps you monitor the performance of the outsourced partners quantitatively, and let you view areas that can still be improved on. By doing this, you know when a process is not working or when targets are not hit.
Visit your partner’s location
Dropping by at your offshore partner’s office helps you identify growing problems and the right means to put an end to it. Besides, it’s also good to meet and greet people you work with offshore.
Offshoring is a cost-friendly way of reaching your business goals, but there’s more to it than just choosing a BPO to hand your tasks to. To ensure productivity, you need to learn and weigh all factors before signing into a partnership with an offshore provider. Do a cost estimate first and check the capabilities of your offshore partner. Make sure to follow these easy steps to ensure the expected end results when hiring offshoring business processes.
