When your company’s main vision and mission is customer satisfaction, nothing can be more upsetting than trying to make up for shipment issues and delays. What usually happens is that your product is already supposedly on the way to the client before you know that an issue has already occurred. The hassle of your shipment arriving late can really dent your reputation and have an adverse effect on your customer’s satisfaction, no matter how much that client supports and patronizes your products and services.
But, don’t you worry. While glitches in shipping can make any entrepreneur feel totally wrecked, that doesn’t mean you actually are. In most times, you can actually prevent these shipping delays before the goods hit the road.
Errors on Documentation
Typographical errors may be the cause that lead to a number of troubles. For instance, jumbled bills or contracts can lead to so much delays and Issues. Failed attempts at data entry is one of the main reasons for such errors, but things like missing figures from touch-points and docks are also crucial.
Because of these, it’s critical to make sure your employees are aware of the importance of making sure what they put on file or on paper is correct, accurate, and free from errors.
System Errors
It doesn’t matter if you’re just sending out a few packages or a whole lot more each and every day. Chances are, a system has already been put in place to get those products moving and on the road. As soon as the system becomes too automated and efficient, you become too confident with it and it’s easy to overlook the issues that may sometimes occur. Even companies that use advanced logistics and shipping systems designed by offshore web development may be prone to such weaknesses. In operations, there are moments the system fails to work exactly as you want it to; or, it needs to be upgraded.
Miscommunication
Your business may experience problems with incoming shipments because you were unable to inform the warehouse about the date the goods drop.
Without a communication flow or system in place, there may be problems in how information between your business and the warehouse is passed, potentially leading to delays.
Mismanagement
While most issues and delays can be prevented – except of course for weather and natural disturbances – you can lessen the damage through proper management. The most crucial step in handling a delay is by having the knowledge in real time or beforehand.
A lot of full-time logistics agencies supply you with automated proactive notifications to inform you of any pit-stops with your shipment on its way, and will keep you informed until the goods reach the destination.
With a strong system in place and a well-planned process flow, you could personally assure your clients that every package gets to their doors on time. Also let’s keep in mind that focusing on accuracy and efficient communications may help lessen your cases of shipping delays and totally improve customer satisfaction.
